Frequently Asked Questions

How can I contact you with any questions?

For queries relating to your order, our products or brands, making purchases through our website, deliveries or returns, or if you have any feedback or complaints please contact our Web Customer Care team.

By e-mail: [email protected]

By telephone: 08000 854956 (we are available from Monday to Friday from 9:00am – 5:00pm)

By post: 

Internet Returns
Unit 3, Roach Bank Road

If you have been in touch with us regarding a complaint and are not satisfied with our proposed resolution, you are entitled to pursue online dispute resolution (“ODR”).  You may do this using the electronic complaint form found at: www.ec.europa.eu/odr 


 Why create an account?

The creation of this account will allow you to benefit fully from services offered by REDKEN, for instance creating a list of your own personal favourite products, viewing past orders, etc.

All your account information at REDKEN will only be used as part of your relationship with REDKEN.

This information can be changed by you at any time by managing your account online.

It can also be completely removed from our database upon request.


How do I find my username / password?

If you forget your password, select the "Sign in" button and select "Forgotten Password?" You will then receive a hyperlink via email which can be followed to reset your password.


How can I be informed about REDKEN news?

To sign up for the REDKEN Newsletter, simply click on the link at the top of the website. Then fill in the required fields and click "Sign Up".

You can also do so whilst creating your own account or at the checkout page and select "yes" to the question, "Would you like to sign up for our newsletter and be notified of our exclusive launches and offers?" You will need to select "OK" so that your choice is registered.

By becoming a fan of our Facebook page at Facebook/REDKENUK, you can keep up with the latest product launches and enjoy special offers.


How do I unsubscribe from the newsletter?

You can unsubscribe from the REDKEN Newsletter with a single click on the link at the bottom of the page in the last newsletter you receive.

You can also send an email to our Web Customer Care Team at [email protected]