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REDKEN ACADEMY SALON, 255 HAMMERSMITH ROAD, LONDON, W6 8AZ

Redken will use your information to manage your account, for research and analytics and to send you news and updates (where you have agreed to this). We may share your information with trusted third parties acting on our behalf, and other L'Oréal Group companies. For further information on how we treat your personal information, please see our Privacy Policy, or contact us at redkencustomercare@redken.co.uk or Redken's Data Protection Officer, 255 Hammersmith Road, London W6 8AZ.

REDKEN UK E-COMMERCE – GENERAL TERMS AND CONDITIONS OF SALE

Introduction

This page (together with our Privacy Policy and Website Terms and Conditions tells you information about us and the legal terms and conditions (the “Terms” or “General Conditions of Sale”) on which we sell any of the skin care, body care, sun care and men’s skincare products from the United Kingdom (“Products”) listed on our REDKEN (UK) website (the “Website”) to you.

These Terms will apply to any contract between us for the sale of Products to you on our Website (“Contract”) to the exclusion of all other documents. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Website. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these General Conditions of Sale from time to time as set out in Clause 8. Every time you wish to order Products from REDKEN, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms were created on 3 February 2016. When REDKEN updates these Terms from time to time it will list the Clauses amended here with the effective date of such clauses.

These Terms and any Contract between us are only in the English language.

The purpose of the Website is for REDKEN to offer Products for sale to visitors of the Website (hereinafter “you” or “your”).

Products are intended for your personal use, in no direct relation to your professional activity. In this respect, you should note that your order must not exceed a total of £1,000 (one thousand pounds). Moreover, you may only order a maximum of six (6) Products with the same reference during a single sale and over a period of one (1) month. If your order exceeds the aforementioned amount and/or number, the order shall be deemed invalid.

All orders for Products offered on the Website imply the consultation and express acceptance of these General Conditions of Sale, without said acceptance being contingent on you providing a hand-written signature. In accordance with the provisions of Regulations 9 and 11 of The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom, the recording and validation of the order form, as specified in Clause 6 (“Placing an Order”) below, constitutes the placing of an order between us for the purchase of the ordered Products.

  1. INFORMATION ABOUT US

 

1.1 The Website is an e-commerce website that is accessible via the internet at www.redken.co.uk. It is produced by L'Oréal (UK) Limited acting through its trading division REDKEN (UK) (“REDKEN”, “we”, “us” or “our”), a company incorporated in England and Wales with registered company number 271555 whose registered office is at 255 Hammersmith Road, London W6 8AZ. Our main trading address is 255 Hammersmith Road, London W6 8AZ. Our VAT number is GB 438506540.

1.2. Contacting us:

If you wish to contact us for information or general queries relating to our products or brands or because you have any feedback or complaints, please contact our Web Customer Care team by telephone on 0800 0845 4956, or by email at redkencustomercare@redken.co.uk or by post at REDKEN Web Customer Care Team, Unit 3, Roach Bank Road, Bury BL9 8RY, United Kingdom .

a)    If you wish to contact us for queries relating to placing an order, making purchases through our Website or deliveries, please contact our REDKEN Web Customer Care team by telephone on 08000 854956 or by email at redkencustomercare@redken.co.uk.

b)    If you are emailing us or writing to us please quote your order number (if applicable) to help us identify your order.

c)    If we have to contact you or give you notice in writing, we will do so by email or pre-paid post to the email/postal address you provide to us at the time of placing your order.

  1. USE OF OUR WESBITE

2.1. Your use of our Website is governed by our Website Terms and Conditions. Please take time to read these as they include important terms which apply to you.

2.2. You may only purchase Products from our Website if you are at least 18 years old.

  1. AREAS OF DELIVERY

3.1. Products ordered by you on our Website shall be exclusively delivered in the United Kingdom and the Isle of Man. Only orders with an invoicing and delivery address located in the United Kingdom or Isle of Man will be processed.

3.2. The orders for which a P.O box delivery address has been chosen cannot be processed.

3.3. These General Conditions of Sale determine all the steps required to place an order, as described in Paragraph 4 "Order Terms and Conditions" and ensure the follow-up of said order between the parties.

  1. OUR PRODUCTS

4.1. The Products REDKEN offers for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms. All Products should be kept out of the reach of children (individuals under 16 years of age).

4.2. The images of the Products on our Website are for illustrative purposes only. The images that illustrate the Products do not fall within the scope of the Contract and REDKEN’s liability may not be incurred in connection with any such error. Products purchased may vary slightly from images on our Website.

4.3. The packaging of the Products may vary from that shown on images on our Website.

4.4. Product Availability:

When placing your order, the majority of the Products presented on the REDKEN website may be bought online. The Products that cannot be bought online are available through REDKEN approved distributors. In order to find the nearest distributor to you, please visit the online salon locator.

Products are offered subject to availability. If a Product is not available, you shall be informed thereof as soon as possible. Such information may be provided to you:

a)    at the time of placing your order. If a Product that can be bought online is unavailable it will state that the desired Product is out of stock; or

b)    following the validation of your order. If a Product becomes unavailable prior to delivery, you will be contacted via email.

4.5. If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error on our Website, we will inform you of this by email and you can decide how you wish to proceed with your order or let us know if you wish to cancel your order.

4.6. If you have already paid for the Products, REDKEN will take the necessary steps with Global Collect or PayPal (as applicable), REDKEN’s designated payment partners, to deduct the price(s) of the Product(s) that is/are unavailable from the amount debited from your bank account as soon as possible. If none of the items ordered are available we will also refund any delivery costs charged as soon as possible.

4.7. No substitute product will be sent to replace the unavailable product.

4.8. REDKEN may not be held liable if Products are out of stock or unavailable.

4.9. Retention of title and risk:

a)    Product(s) ordered shall remain the property of REDKEN until full receipt of the purchase price and all applicable delivery charges by REDKEN. If Products have been delivered to you and there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the Products to us at our first request. 

b) On the date of delivery, the risks (in particular of theft or damage) concerning the Products are transferred to you.

4.10. Samples, Promotions and Gift Packaging:

Any samples, minis or travel size products or promotions offered are subject to stock availability and specified end dates. Products or gifts given as part of promotions may vary at checkout and are only avaiable for redemption at Redken.co.uk when criteria or offer codes have been applied. Only one unit per giftable item is available per customer. Any samples provided by REDKEN for you to try are for your personal use only.

Any gift packaging options are subject to availability.

  1. PRICES AND PAYMENT

5.1. The prices of the Products are given in pounds sterling. We use our best efforts to ensure that the prices of Products are correct at the time of completing an order. However, please see Clause 5.7 for what happens if we discover an error in the price of the Product(s) you ordered.

5.2. The price of a Product includes VAT at the applicable rate chargeable in the UK on the date of the order. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

5.3. In the event that you are using a valid promotional code provided by REDKEN, this cannot be used in conjunction with another offer or promotion.

5.4. The price invoiced to you is the price stated on the Dispatch Confirmation (as defined below) sent via email by REDKEN.

5.5. The prices given do not include the delivery costs, which will be invoiced in addition and specified to you before the order is confirmed and when the order is definitively validated.

5.6. You accept REDKEN’s right to modify its prices at any time, however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.

5.7. Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing at the postal address provided during the order process.

Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price.

5.8. Payment:

All payments must be made immediately over the internet. Unless the server is unavailable, you may pay with a credit or debit card. MasterCard, Visa and Maestro cards are accepted.

You will need to enter:

  • the card number;
  • the expiry date;
  • the name of cardholder; and
  • the 3-digit safety code on the back of the card (MasterCard and Visa only).

Banking transactions will be carried out in a secure manner by Global Collect or PayPal, REDKEN’s designated payment partners.

REDKEN reserves the right to refuse all orders or deliveries if the limits stated in the Introduction above are exceeded, if there is an existing dispute with you, in the event of total or partial failure by you to pay for that order or a previous order or if credit/debit card payment authorisation is refused by the banking organisations.

As part of the fight against online fraud, information concerning orders will be checked by Global Collect and PayPal.

  1. PLACING AN ORDER

6.1. You may freely consult the various pages of the Website, with no commitment to order.

6.2. If you wish to place an order, you need to choose the various Products that are of interest, and confirm said interest by clicking on the "Add to Bag" button.

You may at any time:

  • obtain a summary of the Products you have selected or modify your order, by clicking on the button "My Bag", which is accessible on the top right of each page;
  • continue to select Products by clicking on "Continue Shopping"; and
  • complete your selection of Products and order them by clicking on "Checkout".

You then have to identify yourself in the ‘Billing and Delivery’ stage:

  • either by entering your email address and password, if you are a registered user on the Website; or
  • by proceeding to the checkout page as a guest where you will be requested to provide your email address and delivery and billing information.

If you opt to become a registered user, you accept that entering a user name, as requested, constitutes proof of your identity and evidences your consent to become a registered user of the Website.

Once you have identified yourself in the ‘Secure Payment’ stage, before clicking ‘Pay Now’, an order summary appears on screen, which summarises: the names, quantities and prices of the Products selected by you, the applicable delivery costs, the order total, payment arrangements, your details, the delivery address for the Products, the billing address, contact details of the REDKEN Web Customer Care team and a link to information about your consumer rights to cancel and return your order at any stage.     

6.3. Definitive validation of orders:

At the ‘Secure Payment’ stage you should verify that your shipping address and your billing address are correct. You are then requested to enter your credit/debit card details.

You must read these General Conditions of Sale and the Privacy Policy which can be accessed at the payment stage and tick the "I accept the General Terms and Conditions of Sale and Privacy Policy" box before you click ‘Pay Now’.

Once you have clicked “Pay Now” your order is validated and you will be bound by the order and acknowledge that the placing of the order implies an obligation from you to pay. This is subject to your consumer rights to cancel your order at any stage.

  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

7.1. Our shopping pages will guide you through the steps you need to take to place an order. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

7.2. Once you have entered your details for payment and validated your order, an order acknowledgement page is displayed bearing an order number. This is also sent to you as an order acknowledgement email that summarises: the names, quantities and prices of the Products selected by you, the applicable delivery costs, the order total, your details, the delivery address for the Products, the billing address, contact details of REDKEN Customer Services and information about your consumer rights to cancel and return your order at any stage (“Order Acknowledgement”). Please note that this does not mean the order has been accepted. REDKEN’s acceptance of your order will take place as described below.

7.3. We will confirm our acceptance to you of your order, and the Contract is formed between us, by sending you an email that confirms that the Products have been shipped (“Dispatch Confirmation”). The Contract between us is formed on the date of the Dispatch Confirmation email. Dispatch Confirmation sets out all the components of the Contract formed between us, including the names, quantities and prices of the Products selected by you, the applicable delivery costs, the order total, your details, the delivery address for the Products, the billing address, contact details of our REDKEN Web Customer Care team, information about your consumer rights to cancel and return your order at any stage, a link to these General Conditions of Sale. You are advised also to keep a copy (electronic or printed) of the information concerning your order.

7.4. The data recorded by the Website constitutes proof of all the transactions concluded between REDKEN and you. In the event of a dispute between REDKEN and you on a transaction carried out on the Website, the data recorded by REDKEN shall be deemed irrefutable proof of the contents of the transaction.

  1. OUR RIGHT TO VARY THESE TERMS

8.1. REDKEN may update these General Conditions of Sale from time to time. Every time you wish to order Products from REDKEN, please check these Terms to ensure you understand the terms which will apply at the time of your order and which will apply to the Contract between us.

8.2. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

a)    changes in relevant laws and regulatory requirements; and/or

b)    changes in our business practices.

8.3. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all of the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return any relevant Products you have already received and we will arrange a full refund of the price you paid for the relevant Product(s), the delivery charges and the cost of returning the Product(s) to us subject to Clause 10.

  1. DELIVERY

9.1 Orders are prepared by the logistics centre located at L’Oréal (UK) Limited, Unit 3, Roach Bank Road, Bury BL9 8RY, United Kingdom and then dispatched by the carrier nominated by REDKEN. The estimated delivery time will be included in the Order Acknowledgement and Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order with us. Please note that the delivery time quoted is an estimate only.

Estimated Delivery

Delivery Method

Estimated Delivery Time

Cost

Standard Delivery by DPD to addresses within the UK or Isle of Man

3-5 working days (after order date)

 

Free

Next Day Delivery by DPD addresses within the UK or Isle of Man

Next working day (for orders placed before 11am)

£4.95

Saturday Delivery by DPD addresses within the UK or Isle of Man

Saturday (for orders placed before Friday 11am)

£10.50

 

9.2. The Products ordered by you will be delivered to the delivery address stated by you when completing your order on our Website and you will need to sign for the delivery (regardless of the Delivery Method selected). You undertake to supply the exact delivery address when placing your order for the Products, which can be different to the billing address you provide.

9.3. If no one is available at your address to take delivery, we will leave you a note to advise that the Products have either been left with a neighbour who has signed for the delivery or to advise that the Products have been returned to our premises. In the latter case, to rearrange delivery please contact our REDKEN Web Customer Care team by email at redkencustomercare@redken.co.ukor by telephone on 08000 854956 (Monday to Friday 9am to 5pm).

9.4. Delivery of an order shall be completed when we deliver the Products to the address you give to us when completing your order on our Website and the Products will be your responsibility from that time.

9.5. You own the Products once we have received payment in full, including all applicable delivery charges.

9.6. Delivery problems:

REDKEN will not be liable or responsible if your delivery is affected by an Event Outside Our Control (see Clause 13) including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform our REDKEN Web Customer Care team as soon as possible, by email sent to redkencustomercare@redken.co.ukor by telephone on 08000 854956 (Monday to Friday 9am to 5pm). REDKEN shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.

Orders should in any event be delivered at the latest thirty (30) days after the date on which you receive a Dispatch Confirmation email from us.

9.7. Upon receipt of the Products ordered, you must check that the Products are as per your order completed on our Website. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the delivery note including the returns form presented to you when the parcel is delivered and must imperatively be notified to our REDKEN Web Customer Care team, by email sent to redkencustomercare@redken.co.ukor by telephone on 08000 854956 (Monday to Friday 9am to 5pm) specifying which product does not match the order.

9.8. If we miss the Estimated Delivery Time for any Product(s) then you may cancel your order immediately if any of the following apply:

a)    we have refused to deliver the Product(s); or

b)    delivery within the Estimated Delivery Time was essential (taking into account all the relevant circumstances) and you specifically communicated this to us before we accepted your order.

9.9. If we miss the Estimated Delivery Time for any Products and you do not wish to cancel your order immediately, or do not have the right to do so under Clause 9.8, you can give us a new time for delivery, which must be reasonable, and you can cancel your order if we do not meet the new time.

9.10. If you do choose to cancel your order for late delivery under Clause 9.8 or 9.9, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this subject to inclusion of an applicable returns delivery receipt. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

9.11. Last orders for Christmas:

Ordering for Christmas? Please see our guaranteed delivery dates for Christmas for the methods stated below:

Standard Delivery: 20th December

Next Day/ Saturday Delivery: 22nd December

10. YOUR CONSUMER RIGHT OF CANCELLATION, RETURN AND REFUND

10.1. If you are a consumer, you have a legal right to:

a)    withdraw from the Contract at any time before the Contract is entered into (i.e. the period from when an order is placed until the Dispatch Confirmation email is sent); or

b)    cancel a Contract at any time from when the Contract is entered into (i.e. from the date the Dispatch Confirmation email is sent) until 14 days after the day on which you receive the Product(s).

For example: if we provide you with a Dispatch Confirmation email on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

10.2. This means that during the relevant periods at 10.1 a) or b) above if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your Citizen’s Advice Bureau or Trading Standards Office.

10.3. However this cancellation right does not apply in the case of a Contract for the supply of sealed goods which are not suitable for return due to health protection and hygiene reasons, if they become unsealed after delivery. Certain Products are cellophane wrapped and/or contain a seal to be removed before use and fall within the category of ‘sealed goods’.

10.4. To cancel a Contract, you need to let us know that you have decided to cancel. We will email you to confirm we have received your cancellation.

a)    The easiest way to do this is to complete the cancellation form on our Website.

b)    You can also download a PDF version of the cancellation form which can be printed, completed, scanned and emailed to us at redkencustomercare@redken.co.uk or posted to us at:

REDKEN Web Customer Care Team
Unit 3, Roach Bank Road,

Bury,

BL9 8RY

c)    You may also contact our REDKEN Web Customer Care team by telephone on 08000 854956 (Monday to Friday 9am to 5pm).

If you contact us please quote your order number to help us identify your order. If you send us your cancellation form by email or post, then your cancellation form is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your cancellation form into the last post on the last date of the cancellation period or email us before midnight on that day.

10.5. If you cancel your Contract you will need to pay the cost of returning the Product(s) to us and do this as soon as possible and, in any event, no later than 14 days after the date you communicated the cancellation of the Contract. REDKEN does not accept returns with delivery charges due.

a)    You must send Product(s) back with the Product Return and Refund Form received with your order to:

REDKEN Web Customer Care Team
Unit 3, Roach Bank Road, Bury BL9 8RY, United Kingdom 

b)    You shall assume all reasonable risks linked to the return of Product(s) and take reasonable care thereof whilst in your possession. If you fail to return any Product the direct cost of recovery of that Product by REDKEN shall be borne by you.

c)    If you return all of the Product(s) you have ordered you should also return any free samples or free promotional products you may have received within your order.

10.6. If you cancel your Contract we will:

a)    refund you the price you paid for the Products. We will refund you using the same means of payment you used for the initial transaction (unless expressly agreed otherwise). Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop;

b)    refund, only where the full order is returned, any delivery costs you have paid to receive it, although as permitted by law the maximum refund will be the cost of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery of a Product within a certain timeframe at one cost but you select express delivery of a Product within a shorter timeframe at a higher cost, then we will only refund what you would have paid if you had selected the cheapest delivery method we offer. For the avoidance of doubt, if the Standard Delivery method we offer is free then you will not be refunded any delivery costs even if you opted for another delivery method which was not free;

c)    make any refunds due to you no later than 14 days after the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence (i.e. date stamped written statement from an established postal service provider listing the sender and the recipient) that you have sent the Product(s) back to us.

10.7. If you have returned a Product to us because it is faulty, damaged or you have not received the Product you ordered, we will examine the Product as quickly as possible. If the non-compliant nature of the Product is confirmed by us, we will refund the price of the Product in full. Where the full order is returned we will refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (as set out in 11.6 b) above).

Note that only in these specified circumstances (faulty, damaged, non-compliant Product) will we pay the reasonable delivery costs you incur in returning the Product(s) to us subject to the inclusion of a returns proof of postage receipt. We request that you return such Product(s) to us via the Post Office ‘Royal Mail Signed For’ delivery method.

10.8. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in the General Conditions of Sale. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

10.9. The right of cancellation can only be exercised by you, the purchaser of the Product, and not by a third party.

11. HOW WE USE YOUR PERSONAL INFORMATION

11.1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

12. OUR LIABILITY

12.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

12.2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3. We do not in any way exclude or limit our liability for:

a)    death or personal injury caused by our negligence;

b)    fraud or fraudulent misrepresentation;

c)    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

d)    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

e)    defective products under the Consumer Protection Act 1987.

13. EVENTS OUTSIDE OUR CONTROL

13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 13.2.

13.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes of all natures, lock-outs or other industrial action by third parties, civil commotion, riot, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, severe disturbance in the security of the internet, technical failures, unauthorised access and/or intrusions into the Website’s servers, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

a)    we will contact you as soon as reasonably possible to notify you; and

b)    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

14. CUSTOMER RATINGS AND REVIEWS TERMS AND CONDITIONS

These Terms of Use govern your use of the Customer Ratings and Review service (the "CRR Service") offered by L’Oréal (UK) Ltd, acting through its trading division REDKEN (“REDKEN”) on its website (the “Site”). To the extent of any conflict between REDKEN's Privacy Policy and these Terms of Use, these Terms of Use shall prevail. You may not use the CRR Service if you are an employee of L’Oréal (UK) Limited or any of its affiliated companies.

REDKEN grants you a licence to use the CRR Service solely for your personal use in accordance with these Terms of Use. This free, non-exclusive and non-transferable licence allows you to use the CRR Service to review REDKEN products, and not for any other purposes. REDKEN shall not be held responsible for any content created by you on the Site. You are not allowed to copy or reproduce the CRR Service, or any other element of the Site or take any action with a view to distributing or reproducing the Site or the CRR Service. You must not take any action that would affect the functionality of the CRR Service or the Site, whether in whole or in part. 

By posting a comment on REDKEN’s website, you represent and warrant that:

•You are the author of the comment, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your comment;

•Your comment is your original work and does not infringe the intellectual property rights of third parties;

•You hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988;

•All content that you post is truthful and accurate;

•You are at least 18 years old;

•Your comment complies with these Terms of Use.

You further agree and warrant that you shall not submit any content:

•That identifies you to other consumers (so please do not use your full name and instead just your first name or a username);

•That is known by you to be false, inaccurate or misleading;

•That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights;

•That contains any information about REDKEN’s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);

•That contains any pricing information;

•That refers to a third party individual without their prior express consent;

•That violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, consumer protection, unfair competition, anti-discrimination or advertising);

•That is, or may reasonably be considered to be illegal, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, or otherwise injurious to third parties or objectionable;

•That consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings or other forms of “spam”;

•That is unrelated to the purpose of reviewing the products listed on the Site;

•Which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;

•For which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from REDKEN);

•That includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;

•That contains any actual, or instructions on how to create, computer viruses or other potentially disruptive or damaging computer programs or files.

REDKEN reserves the right to change, edit or delete any comment submitted by you to its website that REDKEN deems, in its sole discretion, to violate these Terms of Use. REDKEN reserves the right not to publish any comment submitted by any user for any reason.  In addition, it reserves the right not to publish:

•Duplicate content;

•Blank reviews;

•Reviews in a language that is not English;

•Any unintelligible content (such as content that contains random characters and meaningless word strings).

REDKEN has the right to limit or suspend access to any user that is in breach of these Terms of Use.

REDKEN cannot guarantee that you will be able to edit or delete any content you have submitted. Before being posted, any ratings and written comments will be reviewed to ensure that they comply with these Terms of Use. Ratings and written comments, together with your username are generally posted within two to four business days. However, REDKEN reserves the right to remove or to refuse to post any submission if it does not comply with these Terms of Use.

If you have any concerns or complaints about any REDKEN products and their application to you, please contact our Consumer Advisory Department on Redkencustomercare@redken.co.uk. REDKEN reserves the right to refer your review to its Consumer Advisory Department rather than publishing it if it believes that your comment would be better handled in this way.

The CRR Service may be unavailable from time to time for maintenance or other technical reasons and REDKEN cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the CRR Service.

For any comments that you post, you grant REDKEN a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such content and/or incorporate such content into any form, medium or technology, including REDKEN’s social media pages, together with your username or first name and location. 

You agree to perform all further acts necessary to perfect any of the above rights granted by you to REDKEN including the execution of deeds and documents, at its request.

By submitting your email address in connection with your rating and review, you agree that REDKEN and its third party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

You agree to indemnify, keep indemnified and hold REDKEN (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by REDKEN for any breach of your representations and warranties set forth above.

 

REDKEN reserves the right to suspend the CRR Service at any time without notice.

15. OTHER IMPORTANT TERMS

15.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

15.2. You may only transfer your rights or you obligations under these Terms to another person if we agree in writing.

15.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. If one or more stipulations of these Terms is deemed invalid or declared invalid pursuant to a law, regulation or following a definitive decision by a court having jurisdiction, the other stipulations shall retain their full force and scope.

15.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms and the Dispatch Confirmation email sent to you together form a contractual whole and constitute the entirety of the contractual relations between us.

15.5. In the event of a contradiction between these documents, these Terms shall prevail.

15.6. These Terms and the contractual relations between REDKEN and you shall be governed by the laws of England and Wales. This means a contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. The parties agree that the courts of England and Wales.

Glamour Beauty Festival Prize Draw Terms and Conditions

Entry and eligibility

  1. The prize draw is open to all UK residents aged 18+, with the exception of the Promoter’s employees, their immediate families or any third party directly associated with the promotion.
  2. The prize draw is free to enter and no purchase is necessary.
  3. Entrants must have internet access and a Facebook or Instagram account to be eligible for the prize draw.  
  4. Entries must be received between UK time 12:00 (midday) on 24 February 2017 and 23:59 on 27 February 2017.
  5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email or social media or other accounts or from the same IP address will not be valid.
  6. Incomplete, illegal, illegible, misdirected or late entries will not be valid. Proof of sending will not be accepted as proof of receipt. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
  7. To enter, entrants must go to the Redken UK Facebook page (at: www.facebook.com/redkenuk) or Instagram page (at: www.instagram.com/redkenuk) and find the Promoter's post referencing this prize draw. The post will ask what type of person the entrant is, either: (A) UP and chic; or (B) DOWN and chilled. Entrants must comment on the Facebook or Instagram post with the following details:

(i)  quoting either "A" or "B"; and

(ii) hashtagging the entry comment with "#REDKENUPDO" (if the entrant has quoted "A" in their comment) or "#REDKENDOWNDO" (if the entrant has quoted "B" in their comment).

By commenting on the Facebook or Instagram post, entrants will be automatically entered into this prize draw and agree to abide by these Terms and Conditions.

  1. Entries that do not comply with the entry requirements, or contain any third party intellectual property without prior informed consent from the rights holder, or contain abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include: any message/image which contains (a) swearing; (b) comments or actions which could be discriminatory of any person, company or group of individuals, for example, comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to the Promoter’s competitor brands or that show any intention of promoting any brand other than the Promoter’s brand.

Prize fulfilment and disqualification

  1. The prize draw will take place on 28 February 2017.
  2. One winner will be selected at random to receive two passes (one for themselves and one for a companion) to one of the four available sessions of the Glamour Beauty Festival at the Saatchi Gallery in Chelsea, London, UK. Each pass includes access to a talk and beauty treatments during the selected session and also a goodie bag. The winner will be invited to choose which one of the four sessions they both wish to attend and both the winner and their companion must attend the same session. If the winner cannot or does not notify which session they would like to attend before 12.00pm on 3 March 2017, a session will be allocated randomly for them to attend. The four sessions to choose from are at the following times and dates: Saturday morning (11 March 2017 from 9:30 to 13:30), Saturday afternoon (11 March 2017 from 14:30 to 18:30), Sunday morning (12 March 2017 from 09:30 to 13:30) or Sunday afternoon (12 March 2017 from 14:30 to 18:30). Further information about the sessions and talks can be found here: www.glamourmagazine.co.uk/article/glamour-beauty-festival-2017. The winner and companion must be aged over 18 to attend the event. It is the winner’s sole responsibility to arrange travel to and from the event and any accommodation if required as this will not be provided by Promoter.
  3. The winner will be notified on 28 February 2017 by the Promoter replying to the comment and/or direct private message via their Facebook or Instagram account.
  4. Please allow up to 48 hours from the date the winner supplies details for delivery of the prize.
  5. Prizes are as stated, non-transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute the prize of equivalent or greater value in the event that the selected prize is unavailable for any reason.
  6. A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if (a) within 48 hours of being notified by the Promoter a winner does not respond or does not provide their full name and relevant details (if applicable UK delivery address details for the prize to be despatched to), or (b) if a prize is rejected or returned undeliverable, or (c) an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
  7. Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
  8. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions
  9. Promoter’s decision is final and no correspondence will be entered into.
  10. The names of the winner will be available by sending a stamped addressed envelope to the Promoter referencing the name of the promotion at 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.

Promotional Activity relating to the prize draw

  1. In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites or social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Promoter may modify any entrant content to fit in context with the relevant usage, whilst maintaining the original sentiment.

Personal Information

  1. All personal information given in the course of this prize draw must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal information.
  2. Any personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter's Privacy Policy (www.redken.co.uk/privacy-and-cookie-policy) and these Terms and Conditions. By entering the prize draw, entrants agree that their information may be used by the Promoter and its suppliers to administer the promotion. The Promoter may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this.

Limitation of Liability

  1. Neither the Promoter nor agencies nor suppliers involved in this promotion will be liable to the winner, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

Facebook and Instagram Specific Terms

  1. By entering the prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and:This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. You are providing your information to the Promoter and not to Facebook or Instagram. The information you provide will only be used as stated in these Terms and Conditions. By entering the prize draw, entrants will be deemed to have released Facebook or Instagram from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.
    1. if entering through Facebook: entrants will be deemed to be bound by and have accepted the Facebook Statement of Rights and Responsibilities and Facebook Community Standards. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of Facebook’s Statement of Rights and Responsibilities; or
    2. if entering through Instagram: entrants will be deemed to be bound by and have accepted the Instagram Terms, Instagram Privacy Policy and Instagram API Terms.

General Terms

  1. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
  2. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Promoter: Redken UK, a trading division of L’Oréal (UK) Limited, 255 Hammersmith Road, London W6 8AZ

 

Minimum Terms and Conditions - must be displayed wherever the prize draw is displayed including any relevant assets

*UK residents 18+. Entries open 12:00 (midday) on 24 February 2017 until 23:59 on 27 February 2017. To enter, entrants must comment on the Facebook post: https://www.facebook.com/redkenuk/  or Instagram post: https://www.instagram.com/redkenuk/?hl=en which asks what type of person the entrant is, either: (A) UP and chic; or (B) DOWN and chilled. Entrants must comment on the Facebook or Instagram post with the following details: (i) either "A" or "B"; (ii) hashtag "#REDKENREADY"; and (iii) hashtag "#REDKENUP" (if the entrant is "A") or "#REDKENDOWN" (if the entrant is "B").  One winner selected at random. Prize is two tickets to the Glamour Beauty Festival at the Saatchi Gallery in Chelsea, London, UK on 11 and 12 March 2017. Travel and accommodation is not included and will be the responsibility of the winner. Full T&Cs https://www.redken.co.uk/terms-and-conditions Promoter: Redken UK.